Make a Claim

Making a claim can sometimes appear daunting, which is why we have set out the following guidelines to assist you and to help us deal with your claim quickly and fairly.

Make sure you take all travel insurance documentation on holiday with you and make a note of the telephone numbers that you may need:
+ 44 (0)208 865 1645 for 24 hour medical emergency service
+ 44 (0)208 865 1659 for claims

Always obtain written confirmation of travel delay or cancellation from the airline, ferry, railway or coach operator.

Ensure you take all possible precautions for safeguarding your belongings. If any of your belongings are lost or damaged, report it to the police and obtain a police report within 48 hours.

Keep all receipts, accounts and documentary evidence as you will need them to make your claim. Any item with a value of £50 or more must be supported with the original receipt.

In the event of death, medical expenses, accidental injury or illness likely to require hospitalisation, repatriation or any alteration to travel plans, call the Emergency Helpline number immediately.

Do not discuss, agree or pay any potential claim against you for personal liability.